Busy B's Wholesale Florist, Inc. Privacy Notice go to -> Shipping | Returns Busy B's Wholesale Florist, Inc. knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy. By visiting Busybflowers.com, you are accepting the practices described in this Privacy Notice. What personal information about customers does Busy B's Wholesale Florist, Inc. gather? The information we obtain from our customers helps us personalize and continually improve their shopping experience at Busybflowers.com. We gather information as it is entered on our Web site, which generally consists of basic order information that is necessary for completion of your purchase requests, such as name, address, credit card number, etc. We may also use the information provided by our customers for such purposes as responding to requests, customizing future shopping excursions, improving our stores, or as a means of general communication regarding upcoming Busy B's events. Does Busybflowers.com share the information it receives? Information about our customers is an important part of our business, and we are not in the business of selling it to others. The only time we divulge customer information is when it is necessary to process your purchase. How secure is information about me? We work to protect the security of our customers during transmission by using Secure Sockets Layer (SSL) software, which encrypts information input during transmission. Conditions of use, notices, and revisions When you choose to visit Busybflowers.com, your visit and any dispute over privacy is subject to this notice. This includes limitations on damages, arbitration of disputes, and application of the law of the state of South Carolina. If you have any questions about privacy at Busybflowers.com, please send us a thorough description to CustServ@busybflowers.com, and we will respond in a timely manner. The wholesale industry is constantly changing. As a result, this notice will also change and use of information that we gather now is subject to the Privacy Notice in effect at the time of use. Please be advised that we may e-mail periodic reminders of our notices and conditions to our customers, unless instructed otherwise. Our website will be updated with these changes as they occur. All prices subject to change without notice. Returns Policy Within 30 days of receipt of your shipment, you may return any of the following items, for any reason, for a full refund. In addition we will refund the shipping cost if the return is a result of company error. Any item in new condition with original packaging and accessories We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after delivery or are not in re-sellable condition will be charged a 20% re-stocking fee. Refunds We will notify our customers via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days after receipt of return. Please note that we will refund shipping costs only if the return is a result of company error. Packing and Sending Your Return Email questions, issues or concerns to: returns@busybflowers.com. We will do our best to address them. If you need a refund/return, we will provide the return shipping address via email. Include in your return the original packing slip. Be sure to wrap the package securely, and ship it to the address supplied in our reply email. Lost Your Packing Slip? If you do not have your packing slip, please indicate the order number or the e-mail address and name of the person who purchased this order, along with the reason for your return on a separate piece of paper, and send the package to the appropriate address. Shipping Please allow 1-2 weeks for shipping. We generally use UPS for all domestic orders unless the customer has specified otherwise. Claims for damage must be made through the appropriate shipping company, FedEx or UPS.